This training includes a brief introduction to emotional intelligence, emphasizing its importance in both personal and professional settings. Participants will learn about the core components of EI: self-awareness, self-regulation, motivation, empathy, and social skills. Case studies include an opportunity to practice empathy and effective communication. The session will include practical tips and resources for continued development and encourage participants to apply these skills in their daily interactions.

Objectives:

1. Introduce the concept of emotional intelligence.
2. Explore key components of emotional intelligence.
3. Provide practical techniques for improving emotional intelligence.

Duration: 75 minutes

Susan Loynd: 

Susan is a senior human resource executive, with over twenty years leading 500+ non-profit agency in Vermont. She specializes in leadership training and employee relations. Susan is passionate about teaching and sharing the breadth and depth of her skills with customers. Susan provides solutions to help clients ensure their businesses are aligned with HR industry best practice. By reviewing your organizational culture, leadership, and governance models she offers recommendations on training, employee engagement initiatives, employee relations, and compliance issues to maintain a positive workplace.

Susan is a Senior Certified Professional (SHRM-SCP) and is a SHRM instructor at the national and state level. She has also taught business, humanity and HR classes for Vermont State University and Community College of Vermont for over 20 years.

Susan holds a master’s degree from the University of Kent in Canterbury, and a Bachelor of Arts from the University of Vermont.