Monadnock SHRM

The Greater Monadnock Society for Human Resource Management is a non-profit organization of Human Resource professionals, small business owners, students, and those who have an interest in HR including private and public sector employers in the Greater Monadnock area.

8:00 AM08:00

June Chapter Meeting Bridging Difficult Conversations

Courtyard Keene Downtown Marriott, 75 Railroad Street, Keene NH, 603.354.7900

Non-members welcome!  Registration, networking, and a light breakfast begin at 7:30 am; meeting and educational session run from 8:00-9:30 am.

 Session Overview


Kerry Secrest - Watershed Coaching, LLC

Conflict is a part of everyday life, and yet it can be a source of significant stress for many people. It is estimated managers spend 18%-26% of their time dealing with conflicts depending upon their organizational level. This is an incredible amount of time, energy and expense. Additionally, poor conflict management results in less optimal decision-making because key input can be suppressed or ignored, innovative ideas may not be voiced, and business-critical feedback may not get shared for fear of negative consequences. Finally, conflict can have a significant influence on employee retention and satisfaction as poorly managed conflict can easily become personal, which causes resentment and hostility, disengagement, increased stress and absenteeism, and polarized teams. Therefore learning to more quickly and effectively manage difficult conversations can have a significant impact on a company’s bottom line.

This engaging workshop is designed to transform how we handle difficult conversations as they arise, for better outcomes both at work and at home.

Learning Objectives:

·         Learn a model Seven Steps to Difficult Conversations and how to use them to have more effective communication.

·         Have an opportunity to practice skills for handling difficult conversations

·         Create an individualized development plan to continue to enhance skills beyond the workshop

From the voices of past participants:

“No matter how much you think you already know about this topic you will learn a lot more in this workshop. Incredibly valuable!”

 “I thought I knew it all.  I was so wrong!  This was an enlightening and thought provoking class.  I can see where I'm competent, where I need to improve, and I have a plan on how to get there.”

 “…I am no longer avoiding conflict!”

About our Presenter

Kerry Secrest is an executive coach and leadership consultant who inspires the very best in her clients. Kerry pairs her experience working on four continents with a passionate, community-minded approach, helping her clients achieve their goals and deepen personal and professional fulfillment. Kerry’s expertise includes executive coaching, team development, leadership training, and women in leadership. Whether working with individuals or organizations, her goal is to enable her clients to live and lead from core values in order to make a more meaningful impact at work, at home, and in communities. Based in Brattleboro, Vermont, Kerry believes that life is an adventure—and that growth happens when we operate in our “stretch zone.” She has organized unguided rafting expeditions north of the Arctic Circle and backpacked through Siberia. In her youth, she was a competitive gymnast who trained at the Olympic Training Center.  Currently on the faculty of Marlboro College Graduate School, Kerry has a master’s degree in International & Intercultural Relations. She founded the Women’s Leadership Circles of Vermont, and was appointed to the Vermont Commission on Women. Kerry is proud that Watershed Coaching is a certified B (Benefit) Corporation.

WORKSHOP STYLE: Kerry’s teaching style is intimate, warm and conversational, and she invites questions and personal sharing from everyone as a way to promote participant involvement, learning and change. Understanding that participants have different learning styles, Kerry uses movie clips, individual self-reflection,  as well as large group, small group and pair conversations for a more engaging learning experience.

Kerry Secrest: Watershed Coaching, LLC ·,  Tel: 802-490-0445

 RSVP & Guest Policies

Bring an HR friend or colleague!  Non-member guests may attend our monthly educational sessions for the nominal charge of $15 each.  If you wish to save time that morning, guest registration is available in advance at  No advance registration is required for this meeting; please join us!  Come share information with fellow HR professionals.  Calendar-year renewals for 2018 still are being accepted.

About our Meeting Sponsor

Hickok & Boardman HR Intelligence

With a legacy dating back to 1821 Hickok & Boardman HR Intelligence has strong New England roots.  Those roots allow us to understand the history and tradition that makes our communities unique and with our forward looking approach, we are helping organizations like yours be positioned for future success. 

Hickok & Boardman HR Intelligence is built upon a tradition of integrity, industry leadership, and excellence. We are committed to delivering tailored benefit solutions with thoughtful strategic planning, valuable professional services, and technology-based solutions that result in sustained customer and employee satisfaction. Through initiative and follow through, we help our customers find answers, implement solutions, and anticipate consequences.



  • Greater Monadnock SHRM is certified by SHRM as a Preferred Provider to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP, and this program has been registered for 1 PDC in the SHRM Body of Competency & Knowledge™ (SHRM BoCK™).

  • This program has been submitted for 1 General HR Credit Hour toward PHR, SPHR, and GPHR certification through the Human Resources Certification Institute.

RSVP & Guest Policies

Bring an HR friend or colleague!  Non-member guests may attend our monthly educational sessions for the nominal charge of $15 each.  If you wish to save time that morning, guest registration is available in advance at  No advance registration is required for this meeting; please join us!  Come share information with fellow HR professionals.

NEW - Networking & Informal Discussion Afterward

Responding to members request to connect with fellow GMSHRM members after the monthly meetings to network and have an informal discussion regarding whatever hot topics they are facing, we are trying this for the remainder of calendar-year 2017.  You are encouraged to stay to chat with fellow GMSHRM members and, perhaps the speaker when available, at the Marriott until 10:00 am.  Help yourself to whatever food is still there, but please understand that the Marriott staff will be cleaning up to clear the room by 10:00.

Guest Fee

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