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September Chapter Meeting - Communicating Through Conflict

  • September 10, 2025
  • 8:00 AM - 10:00 AM
  • The Senior Community Room at Stone Arch Village 831 Court Street, Keene

Registration

  • Requires registration code
  • Members of:
    SHRM-GMVHRA,
    Manchester Area HR Assn.,
    Seacoast Area Assn.,
    HR Assn. of Greater Concord,
    or
    Greater Nashua Area HR Assn.,
Register


Communicating Through Conflict

8:00am-8:30am: Registration/networking

8:30am -10:00am: Meeting

Location:  

The Senior Community Room at Stone Arch Village

831 Court Street

Keene, NH 03431


Join us after the meeting for a post meeting discussion! Want to suggest a topic? Email info@monadnockshrm.org or use our new forum:  https://monadnockshrm.org/forum

Session Overview: 

Effective communication is essential to achieving a collaborative, productive, and engaging work environment. Particularly in times of transition and change, the way working groups share and receive information can mean the difference between success and failure. In this module we focus on strategies that support participants in deepening their ability to communicate effectively. We work with several specific tools that provide step-by-step frameworks for participants looking to prepare for and have difficult conversations. We encourage participants to use challenging situations from their own workplace as they build capacity to use the tools and strategies introduced during these sessions. This course is at the center of our Core Curriculum and is a fundamental component of any conflict management program we design.

Duration: 60 minutes


Speaker and Company Bios:                                                                                                     

Lauren Adams is a partner with PRISM Conflict Solutions, a mediation and workplace conflict resolution firm based in Concord, NH. Lauren's practice at PRISM focuses on helping clients build conflict agility and enhance communication, collaboration and productivity in the workplace. Lauren supports clients through mediation, facilitation, coaching and training focused on PRISM’s Core Curriculum, which covers topics such as Listening to Understanding, Conflict Management Styles, Tips and Strategies for Navigating Difficult Conversations, Using Curious Questions to Diffuse Defensiveness, Mediator Skills for the Workplace, Giving and Receiving Feedback Constructively, and the Neurobiology of Conflict.


Anita Drake joined PRISM in 2023 and has quickly become an indispensable member of our team. Anita has years of experience counseling clients. She started as a corporate transactional attorney, representing public and private companies in a variety of industries, including life sciences and financial services. In this role, Anita negotiated agreements on behalf of her clients and advised them as they navigated challenging situations. She transitioned to focusing on workplace conflict resolution in 2023. Anita’s practice focuses on helping clients navigate and manage conflict through coaching, facilitation and training supports. 


Meeting Sponsor: 



Credit Hours:

Greater Monadnock SHRM is certified by SHRM as a Preferred Provider to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP, and this program has been registered for 1.00 PDC in the SHRM Body of Applied Skills & Knowledge™ (SHRM BASK™).

Programs are submitted for 1.00 General HR Credit toward PHR, SPHR, and GPHR certification through the Human Resources Certification Institute.

 

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info@monadnockshrm.org

   

Address:
Greater Monadnock SHRM Chapter #683
P.O. Box 1817
Keene, NH 03431

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